Refund and Returns Policy

For all functionality related issues, contact the brand authorized service center directly.

• Authorized Service Partner Locator:

o Apple / Beats – https://locate.apple.com/in/en

o Google- https://support.google.com/pixelphone/answer/7173456?hl=en-GB

o Realme – https://www.realme.com/in/support/services

o Samsung – https://www.samsung.com/in/support/service-center/

o JBL & Infinity – https://support.jbl.com/in/en/customer-service/service-centres.html

o Epson – Please reach 1800 425 00 11 to contact the brand authorized service center.

o HP – Please contact the brand authorized service center on 18002587170.

o Dell – www.support.dell.com

o Canon – please reach 18601803366 to contact the brand authorized service center

o MI – Please reach 1800 103 6286 to contact the brand authorized service center.

• Brand Support Site:

o Apple / Beats – https://support.apple.com/en-in

Google

o Realme – https://www.realme.com/in/support

o Samsung – https://www.samsung.com/in/support/

o JBL and Infinity – https://support.jbl.com/in/en/

o Epson – Please reach 1800 425 00 11 to contact the brand authorized service center.

o HP – Please contact the brand authorized service center on 18002587170.

o Dell – www.support.dell.com

o Canon – please reach 18601803366 to contact the brand authorized service center

o MI – Please reach 1800 103 6286 to contact the brand authorized service center.

Furniture, large appliances

Other small home appliances – chimney, water purifier, fan, geyser only 1 day

Replacement only

For products requiring installation, returns will only be eligible if such products are installed by authorized personnel of the brand.

To help you solve problems with your product, we can troubleshoot your product through an online tool, over the phone, and / or an in-technical visit.

If a defect is determined within the return window, replacement of the same model will be provided at no additional cost. If any defects are not confirmed or the problem is not diagnosed within 1 day, wherever applicable, you will be directed to a brand service center to resolve any subsequent issues.

In any case, only one replacement will be provided.

Grocery – (dairy, bakery, fruits and vegetables) non-refundable

Grocery – (remaining items under grocery) 1 day

Refund only

The fruits and vegetables ordered will be delivered on the first try itself. To ensure that you get fresh fruits and vegetables, we will not try again in the event you miss your slot to deliver your slots and vegetables. If you miss your slot, the rest of the grocery items will be delivered via Reaitmate.

Try and buy 1 day

Refund only

This policy will apply to the selective (geographic coverage, product, customer and time period).

Try and buy benefits will only apply if the product was on try and buy. Orders will apply to the general category policy. In any case, only one replacement will be provided.

No Return Category Some products in the above categories are not refundable due to their nature or other reasons. For all products, the policy on the product page will prevail.

You can see the full list of non-refundable products.

Part 2 – Returns pick-up and processing

In the case of returns, where you want the item to be picked up from a different address, the address can only be changed when the pickup service is available at the new address

During pick-up, your product will be tested for the following conditions:

Category terms

The correct product must match the IMEI / name / image / brand / serial number / article number / bar code and the MRP tag must be undefined and clearly visible.

Complete product all-in-the-box accessories (such as remote control, starter kit, instruction manual, charger, headphones, etc.), freebies and combos (if any) must be present.

Unused Products The product should be unused, unsold, unsold, with no stains, untouched and untouched with a quality check / return tag / warranty seal (wherever applicable). Before returning the mobile / laptop / tablet, the device must be formatted and the screen lock (PIN, pattern or fingerprint) must be disabled. ICloud lock must be disabled for Apple devices.

Unrefined product

The original packaging / box of the undamaged packaging product must be undamaged.

If any of the above conditions are not met, the field executive will refuse to accept the return.

For any product for which a refund is to be given, the refund will be processed after the seller has received the product back.

Part 3 – General Rules for a Successful Return

1. You will need to make a non-editable video from the moment you open / rinse your product and you get any incorrect information in your product.
2. In some cases where the seller is unable to process a replacement for any reason, a refund will be given.
3. During open box delivery, when accepting your order, if you received a different or damaged product, you will be given a refund (on the spot refund for cash-on-delivery orders). Once you accept an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific substitution / return normalcy condition will apply.
4. For products where installation is provided by service partners, do not automatically open the product packaging. Authorized personnel will assist in boxing and installation of the product.
5. For furniture, any product related issues will be examined by an authorized service personnel (free of charge) and an attempt will be made to resolve the defective / defective part of the product by replacing it. Full replacement will be provided only in cases where service personnel are of the opinion that replacing the defective / defective part will not solve the problem.

Wrong delivery – (customer received delivery message, product not delivered):

‘If the product was not delivered and you received a delivery confirmation email / SMS, report the problem to the seller within 7 days from the date of confirmation of delivery for investigation.’

Cancellations and Returns

Go to Return & Exchanges to check the status of your replacement.

In most places, the replacement item is given to you at the time of pick-up. In all other fields, replacement is initiated after the originally delivered object is picked up. Please check the SMS and email you sent for more details.

The following table is a list of products that are not eligible for returns according to the seller’s return policy:

Category products that cannot be returned

Auto Accessories Additives, Air Fresheners, Brighteners, Cleaners, Bike / Car Stickers, Degressors, Dent / Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steam Liquids, Sealants, Oils and Waxes

Automobile cars, mopeds, motorcycles and scooters

Bath & Spa Bath Bubble / Salt / Sponge / Wash, Body Wash, Scrub, Shampoo & Soap

Baby Care Bottle Nipples, Breast Nipple Care, Breast Pump, Diapers, Ear Syringes, Nappies, Wet Reminders, Wipes & Wipes Warmer

Cleaning Products Cleaning gels, detergents, detergent pods, laundry products, surface cleaners, stain removers and washing powders / powders

Computer Accessories Blank / Educational Media, CD / DVD, Ink Toner, Music, Cinema and Software

Food and nutrition canned food, spices, drinks, fruits, health supplements, meat, seafood, syrups, vegetables and other food products

Fashion Baby Doll, Clothing Free, Lingerie Wash-Bag, Shape Wear, Socks, Stockings and Swimsuits

Footwear Accessories Oil, glue, oil, socks, shoe deodorant / polish cream / spray and wax

Horticultural Products Plant Plants, Plant Seeds and Soil Compost

Health Care Antiseptic, Band Aid, Body Pain Relief, Eye Drop, First Aid Tape, Gluco Meter Lancet / Strip, Healthcare Devices & Kits, Medical Dressing / Gloves & PH Test Strip

Home Products Adhesives, Barbeque Wood, Bird / Insect Repellent, Contact Cement, Crack Filler, Ink, Guitar / Yoyo Abrasive Stickers, Marker Refill, Mosquito Coil / Vaporizer / Vaporizer Refill, Naphthalene Balls, Scuba / Smoke- Pipe mouthpiece and spray.

Hygiene cannula, contact lenses, e-hookah, fake mustache, female urination devices, menstrual cups, needles, panty liners, shaving products, smoking patches, straws, sweat pads, tissues, teeth whitening products / wipes, tissues, toilet tissue aid. Toilet rolls and women intimate care

Innerwear bra accessories, briefs, boxers, lounger sets, panties, garters, tights and vests

Jeweler coins

Musical Instruments Accessories Mouthpiece Cap / Pad / Set, Oil & Polish

Party supplies balloons, candles, cut-outs, decoration articles and whistles

Festive supply hookah charcoal / flavor / mouth-tip, incense sticks and holi / rangoli colors

Personal Care Conditioner, Cream, Deodorant, Electric Ear Cleaner, Eyebrows / Eyelash / Hair Styling Products, Eye Mask, Face Wash, Face Care / Fairness Products, Fragrance, Freshener, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper / Stain , Blackhead / Makeup / Nail Paint Remover, Mascara, Mehndi, Nail Sanding Pads, Oils, Oral Hygiene Products, Perfumes, Hand / Toothbrush Sanitizer, Serum, Talc, Sunscreen, Tension Liquid, Tattoo, Toner & Wig

Pet Supplies Aquarium Consumables, Hair Styling, Health Care / Medicinal Products, Horse Girth / Grooming Kit / Braid Tail Bag / Hay / Linenment / Poultice, Inhaler Mask, Litter Box Enclosure, Litter Shoe, Pet Chew, Pet Food / Treatment , Pet Pads, Pet Hygiene / Personal Care Products, Chloasma, Tail Wraps, Waste Bags and Water Tracks

Sexual Wellness Condoms, Fertility Kits / Supplements, Lubricants, Pregnancy Kits, Sexual Massages, Sexual / Pleasure Boosting Products and Vaginal Dilators

In the conditions, the refundable amount should be chargeable when the seller is not at fault and cancels the order.

For refund purpose, you can request to return your items with these simple steps:

1. Click ‘Return & Exchanges’ against the item you want to return or exchange.
2. Fill in the details and raise the return request

Once you make a request, you will receive an email and SMS confirming that your request is being processed. Depending on the item, your request may be approved automatically or you may be contacted for further details. If the request is approved, the item will be picked up after which you will receive a replacement or refund. .

 No, sellers will not be able to accept returns after the time period mentioned in the seller’s return policy.

All freebies must be returned with the product.

You can contact the brand or an authorized service center of the brand to claim a warranty for your product (wherever applicable) if you have a problem with your product after the return period.

Sellers cannot accept returns of items in the following cases:

1. When an object is damaged due to use or when it is not in the same condition as when you received it
2. When a consumable item is used or installed
3. When you are missing anything from the package including the price tag, label, original packing, freebies and accessories
4. When non-returnable items such as innerwear are included. Lingerie etc.
5. When items are tampered with or missing serial numbers

Available to order with all vendors. 1. This amount is refunded to the payment mode that was originally used to pay for the order

1. NEFT Transfer – Available for all cash-on-delivery orders. As per policy, cash refund is not possible

When you ordered an incorrect item, the seller’s return policies do not support the return of an incorrectly ordered item. You can refer to the respective seller’s return policy on the product page.

If any Disputes raises between Buyer & Seller, Gupta-daughters.com shall have all right to disolve the whole matter. None of the both parties can not challenge the decision made by the Gupta-Daughters.com

When you open the package or tamper with delivery, please do not accept such delivery.

You can find out the changes to take the item. If the PIN code of the new address is useful for pick-up, the address can be changed when making a return. The address cannot be changed if the new address is not serviceable.

Once your return or replacement or exchange request is accepted, pickup of the originally delivered product will be scheduled. An SMS with more details will be sent to you on the day of pickup.

In cases where pickup service is not available from courier service providers at your location, you may be asked to return the item to the seller that will be returned to you within 5 days of the corresponding email being sent to you.

You will also receive an email and SMS with your return details.

If you have received a mail confirming our refund request, it means that the refund has been initiated. You can contact the ARN with your bank for updates on the status of your refund.

In the rare event that the deposit has not been submitted by the given date, you can contact us as we will work with the bank to get it.

The refund deadline will depend on the payment mode listed below.

1. Debit Card – 7-9 Business Days
2. Credit – 7-9 business days
3. Net banking – 3-7 business days
4. COD – IMPS, 20 business days
5. EMI (Standard + No Cost + Debit Card) – 7- 9 business days
6. On the phone:

• Wallet on the phone – 5 business days
• UPI on phone – 7 business days
• Credit / debit card on the phone – 7 business days

For orders using ‘cash on delivery’ as a payment mode, refunds can be processed to your bank account through the Immediate Payment Service (IMPS). You can update the bank account details where you want to get a refund when creating a return request for an item.

In order for the seller to process the refund to your account, you will need to update the following information:

Bank account number

• IFSC Code
• Account Holder’s Name
• Bank branch
• Name of bank

IMPS refunds will usually be processed by vendors within 20 business days.

During pick-up, your product will be tested for the following conditions:

The correct product must match the IMEI / name / image / brand / serial number / article number / bar code and the MRP tag must be undefined and clearly visible.

Complete product all-in-the-box accessories (such as remote control, starter kit, instruction manual, charger, headphones, etc.), freebies and combos (if any) must be present.

Unused Products The product should be unused, unheard, unsold with no quality seals / warranty seals (wherever applicable), without stains, without stains, without tampering. Before returning the mobile / laptop / tablet, the device must be formatted and the screen lock (PIN, pattern or fingerprint) must be disabled. iCloud lock should be disabled and iCloud disabled for Apple devices.

Unrefined product

The original packaging / box of the undamaged packaging product must be undamaged.

If any of the above conditions are not met, the field executive may refuse to accept the return.

For any product for which a refund is to be given, the refund will be processed after the seller has received the product back.